Delivery Information

When shopping on the Aquatica Plus America website you will be getting the best prices available in the USA and the order shipments and order processing are handled by the American based Amazon Fulfillment Centers in America and you will be given the choice of shipping options and express delivery options once you have proceeded to the checkout with Amazon step during checkout.

Shipping is by UPPS Expedited Parcel, UPS, Fedex, or the most cost effective and efficient method depending on the item(s) you are ordering. All details of your order and shipping times and methods are given once you proceed through to the Amazon ordering process in our checkout system. Large items ship motor freight. Many items have free shipping.

AquaticaPlus.com is owned and operated by people passionate about everything aquatic from koi ponds and freshwater aquariums to hydroponics and aquaponics, turtles frogs and lizards. Unlike other mail-order online retailers in the USA who can't answer technical questions or won't answer the phone to respond to an inquiry we at Aquaticaplus.com love to help people with their ponds, aquariums or gardeing projects. Call us toll free anytime, we may be busy helping others, but leave us a detailed message and we'll call you back. Emailing us is usually the best way to get precise answers to technical questions as we can direct your question to the proper person who can best help you.

Contact us 24/7!

Call Toll Free: 1-888-991-6226

If you call and we don't answer please leave a detailed message with contact number or your email info so we can respond as soon as possible. Sometimes we are unable to take all incoming calls due to high call volumes.

Email: info@aquaticaplus.com or send a detailed request form.

Aquatica Plus America does not have a physical store. We do all our business online as the changing face of retail and consumers purchasing products online in America has meant it just makes more sense to provide the information you need to make a purchase without having to go down to a shop to buy a part. We answer your questions and help select your products and you can have it delivered to your door so you can spend more time on your project and less time shopping.

Our online store features the largest selection of quality pond supplies available anywhere in Canada. Our suppliers, shipping and delivery associates are all based in America and provide access to products for all major brands, such as Alpine, Aqua UV, Aquascape, Atlantic Water Gardens, Cal Pump, Carlisle, Danner, Emperor Aquatics, Firestone, Fountain Systems, Hozelock Cyprio, Interpet, K & H, Microbe Lift, Nursery Pro, OASE, Pro Eco Products, Pondmaster, Savio, Sequence, Sera, TetraPond, United Pump, Winston and more.

Aquatica Plus USA sells aquarium supplies, nutrition and supplements to help you create and maintain a successful fish tank. We carry over 5,000 popular and hard-to-find saltwater aquarium fish supplies and freshwater aquarium supplies from top brands like Red Sea, JBJ, Hydor and EcoTech Marine. Browse our online store and take advantage of our powerful site search to find the latest and greatest aquarium technology on the planet. We carry energy-efficient LED aquarium lighting and all sorts of aquarium filters, from a refugium to grow copepods and chaetomorpha to just about every type of protein skimmer on the market. We specialize in the sale of reef aquarium and saltwater aquarium supplies, so if you are shopping for saltwater fish food or T5 lighting to grow your coral to new heights, you've come to the right place. We have high-end Ecotech Radion light fixtures, Neptune Apex controllers as well as more affordable Hydor Koralia pumps.

Shipping & Order Fulfillment
All payments are handled securely by Amazon.com and all shipping is dispatched by Amazon.com or the direct supplier in some cases. Aquatica Plus USA understands the need for security and quality and there is no-one else like Amazon to provide customer satisfaction and security.

Products are shipped by Amazon.com within the USA and often on larger items they offer free shipping. Details are always plainly visible as you proceed through the checkout process securely. All delivery services are managed by Amazon. During your checkout you will be able to choose the level of shipping speed you require and will be offered incentives and offers which you may choose to accept if you wish. Delivery is typically very quick for the most common pond pumps and items within America as Amazon uses the best of FedEx, UPS, Purolator and United States Postal Service and often provides Free Shipping on orders within the continental USA.

Unless specified during the checkout process your order will ship from one of the Amazon fulfillment centers. These Amazon shipping outlets are located in:

Please note we do not operate a retail storefront and have no pick-up window. All orders are shipped directly from one of the many Amazon.ca warehouses depending on your location and the products ordered. We are, however, staffed for your email and telephone requests.

If you have any questions please contact us at info@aquaticaplus.com

Orders
Orders should be placed through our website. Typically, because orders go through the super-efficient network of Amazon.com, orders are processed and shipped very quickly. We do not take phone orders.

Prices & Taxes
All pricing is in US dollars and all applicable taxes will be clearly noted at the time of checkout as well as any shipping charges. During checkout you will have options to recieve accelerated shipping times and express delivery as well as use discount codes and coupons or gift cards you may have in the Amazon network.

Shipping
Shipping is by Fedex ground or Purolator or Fedex or USPS depending on your location and address details, Amazon will ship the best method based on your requirements. Express shipping is always an option that you will be offered at check-out. Shipping rates are calculated by total order weight. Amazon reserves the right to choose the most efficient and/or cost-effective method of shipping to ensure goods are delivered in the most timely and economical manner.

Order Cancellation
If you wish to cancel an order please do so as soon as possible after placing the order by contacting customer service of Amazon.ca who will be emailing your order details upon the placement of your order.

Freight Claims
Aquatica Plus USA does not assume responsibility for freight damage. Amazon, as the prime order fulfiller will be able to assist you with freight damage claims, contact them at the specific number in your invoicing.

Short Shipments
Contact Amazon or the shipper, usually Amazon, for any short shipments.

Return Goods
When you recieve your order you will have details on who to contact for any returns or damage claims and in most cases you will contact Amazon for returns. Some products can be exchanged and some instill a re-stocking fee that is not in the control of AquaticaPlus.com.

Our online store features the largest selection of quality pond supplies available anywhere in America and provide access to products for all major brands, such as Alpine, Aqua UV, Aquascape, Atlantic Water Gardens, Cal Pump, Carlisle, Danner, Emperor Aquatics, Firestone, Fountain Systems, Hozelock Cyprio, Interpet, K & H, Microbe Lift, Nursery Pro, OASE, Pro Eco Products, Pondmaster, Savio, Sequence, Sera, TetraPond, United Pump, Winston and more.

Defective Goods
AquaticaPlus.com want to ensure your satisfaction and we have carefully chosen the best products that have a record of performance. If you are not satisfied with your product please contact the product manufacturer directly or Amazon directly and always keep records and warranty cards from all purchases to ensure a trouble free replacement of defective items.

Privacy
The Aquatica Plus USA website does not store any of your personal information. Our website uses cookies and web-beacons to store information that will enhance and improve your website visits by remembering your product favorites, the pages you visited on our website and any login details or passwords that you may require to access your account to retrieve shipping details or product information. Any payments made through the Amazon.com secure gateway are confidential and we do not store any credit card information or client information. Contact info that is submitted to us (email, phone numbers, etc.) is not shared with any third party. We do not store payment information.

Delivery Information

Contact us 24/7!

Call Toll Free: 1-888-991-6226

If you call and we don't answer please leave a detailed message with contact number or your email info so we can respond as soon as possible. Sometimes we are unable to take all incoming calls due to high call volumes. Email: info@aquaticaplus.com or send a detailed request form.

Unless specified during the checkout process your order will ship from one of the Amazon fulfillment centers. These Amazon shipping outlets are located in:

If you call and we don't answer please leave a detailed message with contact number or your email info so we can respond as soon as possible. Sometimes we are unable to take all incoming calls due to high call volumes.

Email: info@aquaticaplus.com or send a detailed request form.